Effective: September 2026
Junnah is a phone-based companion service designed to provide emotional support and friendly conversation. This service is built on trust, respect, and a commitment to handling your information with care.
We record calls to Junnah. The recording and a written transcript are kept.
We record for three reasons. Junnah is an automated service and recordings are how we find out when she gets something wrong. If you ask her to remember something, or agree that she may call you back, the recording is the proof of you asking — and you can ask us to play it back to you. And if something you say suggests you may be at risk, a person needs to be able to listen to what was actually said.
If you would rather not be recorded, tell Junnah on the call or email us and we will tell you what we can offer.
When you contact Junnah, we may collect:
What you ask her to keep and what she works out are treated differently. Things you ask Junnah to remember are yours: you can ask her to repeat them back, and you can ask her to let any of them go at any time, on any call. Things she works out by herself may shape how she talks with you, and are never shared with anyone else.
We use information only to:
We do not share anything you tell Junnah with your family, your carers, or your doctors. If that ever changes, it will only be with your clear permission, given on a call, for the specific things you agree to — and you will be able to withdraw it at any time.
We do not sell your personal information.
We do not use your conversations for advertising.
If you agree on a call to receive text messages from Junnah, we use your mobile number only to send the reminders and confirmations you asked for, and we keep a record of when you agreed. We share your number only with the service provider that delivers our text messages, and only so those messages can be delivered.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
To stop receiving texts, reply STOP or tell Junnah on any call. For help, reply HELP or contact us at info@junnahinc.com.
To help keep the service safe and working well, authorized team members may review limited technical logs and short conversation summaries. Access is restricted to people who need it for safety, support, or service improvement.
You can ask Junnah to forget something at any time, on any call — just say so. You can ask her what she is holding for you, and she will tell you all of it.
You choose what you want to share. You may stop calling at any time. You may also request deletion of your information by contacting us at info@junnahinc.com. Deletion requests will be processed within 30 days.
If we make changes to this policy, we will update this page with the new effective date.
Junnah is not emergency or medical care. If you feel unsafe or need urgent help, call 911. If you are in emotional distress, call or text 988.
For questions about privacy, contact us at info@junnahinc.com.